FAQ’S

Yes they are! When you wear one of our hats or fascinators, you're indulging in something truly exceptional. No one else will be wearing the exact same piece anywhere on this planet. How awesome is that?! While we might create replicas in different colours occasionally, when replicating a design there will always be a distinct unique element to ensure each piece stands as a genuine masterpiece of its own.

Most of our designs are thoughtfully created to sit comfortably on top of the head, ensuring a perfect fit for all head sizes. Whether you have a small or large head circumference, our hats are designed to suit you. Additionally, our fitted boater style hats are 57cm in diameter, fitting most standard ladies' heads. No need to worry; our hats are meant to be versatile and flattering for everyone.

They sure are! We know how important it is to feel comfortable and confident wearing your headpiece. Most of our designs come equipped with hat elastic and occasionally metal combs for easy and secure attachment. The hat elastic can be easily secured with bobby pins into your hairstyle, providing extra stability, especially on windy days.

Your special headpiece deserves proper care to keep it in pristine condition. Always store your headpieces in the hat box provided when not in use. To clean, gently use a soft bristle brush or lint roller to remove dirt, dust, and lint. For delicate trims like feathers, ribbons, and flowers, a hair dryer on a low cool setting can help remove any dust. With proper care, your headpiece will be a cherished accessory for years to come.

Yes, we are thrilled to offer worldwide shipping for our hats and headpieces. Simply add your desired items to the cart, and the shipping rates will be calculated based on your location. Wherever you are, we'll ensure your headpiece reaches you with care and love.

Certainly! We love working with our customers to create unique pieces that match your outfit and suit your special event perfectly. Our passion is bringing your vision to life with personalized touches and intricate details. Reach out to us via email with your requests, and let's create something magical together.

Yes, our hats and headpieces are designed to stand out and withstand the elements. We suggest securing them firmly to your head with the provided hat elastic or bobby pins on particularly windy days. While our designs are crafted with durable materials, please protect your hat from moisture and rain to maintain its integrity. Wetting the hat while wearing it can reverse this shaping process and alter its silhouette. Likewise, avoid exposing your headwear to high temperatures or leaving it in hot cars, as the delicate materials used, can become distorted due to extreme heat.

We use only the finest materials to create our masterpieces. Our foundation materials include Nappa leather, Parisisal, Silk Abaca, and Sinamay, each carefully selected for their luxurious texture and craftsmanship. For embellishments, we adorn our hats with Goose Nagoire Feathers, Vintage Veiling, Crystal Swarovski, Preciosa Diamantes, and more. We take pride in supporting local suppliers, and even our hat blocks are proudly made in Australia.

We want you to stay informed about your order every step of the way. We'll provide you with tracking information via email on the day your item is dispatched through Australia Post. That way, you can anticipate the arrival of your stunning headpiece.

Indeed, we love to spread joy and celebrate our customers. We offer free standard postage within Australia on all orders over $150.00. Keep an eye out for seasonal promotions and special offers too by joining our mailing list and staying update on all things Spring Racing and Reuben & Rose!

Special occasions deserve special treatment. Our gift wrapping services add an extra touch of elegance to your gift. Simply contact us to arrange this service, and we'll make sure it's beautifully presented.

Life can be full of surprises, and we're here to help! If you need your order urgently, please get in touch, and we'll do our utmost to accommodate your request. For faster delivery, we also offer an express post option at the checkout.

Our hats and headpieces are versatile and can elevate any occasion. Whether it's a charming garden wedding or an exciting race day event, our headpieces are designed to add flair and sophistication to your ensemble. Celebrate life's moments with a touch of Reuben & Rose magic.

Although we primarily operate as an online store, we also have a cosy home studio located in Hawthorn East, Victoria. We can occasionally arrange try-ons by prior appointment. Our personalized approach ensures you find the perfect headpiece to complement your style.

We understand the excitement of receiving your unique piece, and we work diligently to bring your vision to life. The turnaround time for custom-made hats may vary depending on current demand. On average, you can expect to receive your bespoke headpiece between 2-8 weeks. Please contact us directly for specific turnaround times and updates.

Absolutely! We understand the importance of colour coordination. To ensure your headpiece perfectly complements your outfit, we can send you a colour swatch for your peace of mind. Simply get in touch with us via email to request this option.

Yes you can. Sometimes, the best gift is the freedom of choice. Our gift cards allow your loved ones to select the headpiece that speaks to their heart. Contact us via email to arrange the perfect gift.

At Reuben & Rose, each hat and headpiece is meticulously handcrafted with care and attention to detail. Due to the personalized nature of our products, we do not accept returns. However, if you encounter any issues with your order, please contact us, and we'll do our best to resolve it for you. Your satisfaction is our top priority.

Your satisfaction is our priority, and we're here to assist you every step of the way. Contact us via email through the "Contact Us" section on our website, and we will aim to respond to your inquiry within 1-2 business days. Feel free to reach out to us; we're always happy to help!